Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.
Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Triage and resolve complex customer issues involving Chainguard Images using Docker, Kubernetes, GitHub, Helm, and Terraform.
Escalate to Engineering when needed, keep customers and SLAs happy, and communicate clearly across technical and non-technical audiences.
Document issues, guide customers to resolution, and participate in on-call rotation for after-hours and weekend support.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Own the end-to-end Athena member workflow and strategy.
Be the primary product voice representing Athena to customers.
Lead cross-functional delivery and mentor product peers.
Chainguard provides hardened, secure builds of open source software to help organizations build faster, stay compliant, and eliminate risk. It is a venture-backed company serving Fortune 500 enterprises and global leaders, with a remote-first culture.
Define and execute sales plans for your assigned territory, conveying value proposition and product differentiators.
Forecast, meet, and exceed quota by managing leads funnel through inbound and outbound efforts.
Collaborate on all aspects of the sales cycle and understand the competitive market.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software for organizations. Backed by leading investors and serving Fortune 500 companies, the company values customer obsession, intentional action, and a sense of humor.
Maintain gross revenue retention above 90% and forecast renewals accurately with risks flagged early.
Own a full book of 20-30 accounts, onboarding new customers and driving adoption of LocalStack across engineering teams.
Grow accounts organically by identifying new teams and use cases, while collaborating with TAMs, AEs, and product teams.
LocalStack is a local cloud development platform that provides secure sandboxes to simulate cloud environments for developers and AI agents. The company is a fast-growing Series A startup with globally distributed teams, having almost doubled in size in 2025.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Educate customers on application security and software supply chain security through engaging demos.
Serve as a technical expert on Endor Labs' product suite and shape solutions with engineering.
Guide customers through onboarding and adoption to ensure they achieve security and development goals.
Endor Labs provides security solutions for AI-generated code, using a patented code context graph to identify and fix exploitable vulnerabilities. Founded by Varun Badhwar, the company has raised $163M and serves major customers like OpenAI and SpaceX, fostering a mission-driven, collaborative culture.
Own onboarding and adoption for strategic customers, providing training and technical guidance.
Troubleshoot customer issues across the platform, assisting with configuration and integration.
Act as a trusted advisor, conducting QBRs and driving long-term success and expansion.
Tailscale makes secure networking effortless, enabling teams to safely connect people and devices anywhere. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Lead and scale a commercial customer success organization supporting secure software deployment.
Own the end-to-end customer journey, from onboarding and implementation to security authorization and renewals.
Partner with Sales, Engineering, Security, and Finance to drive retention, expansion, and customer outcomes.
The company provides secure software deployment solutions for government and regulated environments. It is a growing technology organization focused on mission-critical customer success and national security.
Act as a strategic advisor to key customers, translating pre-sales command plans into actionable success plans and driving adoption of the GitLab DevSecOps platform.
Own a book of customers, acting as the primary liaison for questions and escalations while coordinating with Product Management, Engineering, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, guiding customers on Git workflows, CI/CD, and DevSecOps best practices to ensure long-term success.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Trusted by more than 50 million registered users and over half of the Fortune 100, GitLab fosters a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
Own a portfolio of strategic technical accounts and build lasting relationships with technical stakeholders and executives.
Develop and execute customer success plans to drive adoption, expansion, and long-term value from the platform.
Partner with Sales, Product, and Support to resolve issues, influence roadmap, and mitigate churn risks.
A technology company specializing in application security and DevSecOps, helping customers implement secure developer workflows and build systems. It maintains a fast-paced, inclusive culture with cross-functional collaboration and a strong focus on customer success.
Partner with customers to turn desired business outcomes into actionable objectives and success plans.
Act as a trusted GitLab liaison, guiding adoption, retention, and escalation resolution.
Own a book of assigned customers to drive satisfaction, growth, and long-term success.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With more than 50 million users and trust from over 50% of the Fortune 100, our high-performance culture is values-driven and embraces AI as a core productivity multiplier.
Operate and manage cloud infrastructure security, threat hunting, logging/alerting, and endpoint security.
Support internal AI security by leveraging HiddenLayer tools and joining customer calls to demonstrate threat hunting.
Manage vulnerability and risk tooling, cloud hardening, and security controls across compliance frameworks.
HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. Founded by AI professionals and security specialists, we have been recognized with prestigious awards and recently raised $100M in Series B funding, achieving 10x revenue growth and 50+ enterprise customers.
Manage a portfolio of BlackCloak's largest enterprise clients, owning retention and adoption results.
Lead complex onboarding, monitor account health, and deliver data-driven business reviews to executives.
Mentor team members, shape processes, and partner with Sales to expand coverage across accounts.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.
Own features end-to-end from design through implementation, rollout, and iteration.
Design, build, and evolve backend systems (Go, REST/gRPC APIs) for entitlement, policy, and customer onboarding services.
Provide technical leadership and mentorship to senior and mid-level engineers.
Chainguard delivers hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. It is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders.