Source Job

$120,000–$137,000/yr
US Unlimited PTO 18w maternity 12w paternity

  • Triage and resolve complex customer issues involving Chainguard Images using Docker, Kubernetes, GitHub, Helm, and Terraform.
  • Escalate to Engineering when needed, keep customers and SLAs happy, and communicate clearly across technical and non-technical audiences.
  • Document issues, guide customers to resolution, and participate in on-call rotation for after-hours and weekend support.

Linux Docker Kubernetes Terraform

20 jobs similar to Senior Technical Support Engineer

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India Unlimited PTO 18w maternity 12w paternity

  • Lead technical enablement programs for partners to implement Chainguard solutions.
  • Partner with alliances and channel teams to drive joint strategies and mutual growth.
  • Develop and maintain partner-facing technical content including integration guides and reference architectures.

Chainguard provides hardened, secure, and production-ready builds of open source software. They are a venture-backed company with customers including Fortune 500 enterprises and global industry leaders.

US

  • Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
  • Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
  • Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.

The company supports customers operating critical workloads across Linux, cloud, and open source environments. It is a fully distributed organization with a global team and a culture of continuous learning and collaboration.

$120,000–$140,000/yr
US

  • Develop deep product knowledge to provide guidance and support to customers on new features and best practices.
  • Act as point of contact for technical support, troubleshooting issues with quick turnaround and managing escalations with internal teams.
  • Solve complex problems collaboratively, conduct customer training sessions, and gather feedback to improve the product experience.

C1 is the control plane for the agentic enterprise, securing human and non-human identities and automating access to accelerate AI adoption. They are a growing team with a collaborative culture focused on supporting each other and solving complex problems.

$90,000–$110,000/yr
US EMEA

  • Act as senior technical resource and final escalation point for strategic and VIP customers, owning complex issues across Kubernetes, GPU, and enterprise stack.
  • Train and mentor Technical Support Engineers in advanced Linux troubleshooting and customer architectures.
  • Author advanced troubleshooting documentation and drive incident resolution through root cause analysis.

Vultr makes high-performance cloud infrastructure easy to use and affordable for enterprises and AI innovators worldwide. It is the world's largest privately-held cloud infrastructure company with 33 data centers and hundreds of thousands of active customers, committed to growth and employee investment.

Australia 4w PTO

  • Independently resolve complex CI/CD, software, and infrastructure issues for enterprise customers.
  • Support customers via Slack, Zoom, email, and community forums while leading retrospectives.
  • Design proactive tools, publish docs, and mentor peers to evolve the support function.

Buildkite is a CI/CD platform trusted by leading engineering teams at Canva, Meta, and NVIDIA, helping ship software used by over one billion people daily. The company fosters an inclusive remote culture with support for learning, growth, and work-life balance.

Poland Ukraine

  • Monitor and diagnose infrastructure issues, responding to alerts independently or with DevOps support.
  • Create and improve monitoring rules and perform basic DevOps tasks.
  • Document all processes and collaborate with global teams.

airSlate is a global SaaS technology company developing no-code workflow automation, electronic signature, and document management solutions. With over hundreds of millions of users and more than one million customers worldwide, the company operates in over 20 countries with a team of diverse professionals.

$157,000–$184,000/yr
US Canada Unlimited PTO 18w maternity 12w paternity

  • Design and build automation systems for package creation, test generation, and image building.
  • Develop AI-powered tooling using LLMs for manifest generation and validation.
  • Write production Go code and create quality tools to improve customer reliability.

Chainguard delivers hardened, secure, and production-ready builds of open source software. Backed by leading investors, they serve Fortune 500 enterprises and global industry leaders.

US

  • Lead escalation triage and incident response for complex customer support cases, coordinating with engineering and product teams to drive resolution.
  • Build and maintain application observability using Datadog monitors, dashboards, and alerts to ensure platform health and proactive response.
  • Translate field experience into documentation, authoring troubleshooting guides and runbooks, and mentor Tier 1/2 support staff.

Dragos is the global leader in xOT cybersecurity, protecting critical infrastructure systems that deliver water, power, and keep hospitals running. The company is a remote-first mission-driven team across North America, Europe, Middle East, and APAC, built on authenticity, transparency, and trust.

Brazil

  • Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
  • Collaborate across teams to own and solve customer technical issues, escalating when necessary.
  • Design and implement automation to scale support offering and participate in on-call rotation.

We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.

EMEA Unlimited PTO 18w maternity 12w paternity

  • Partner with the International Sales Leader to help EMEA customers evaluate and prove the value of Chainguard's solution.
  • Lead and manage a team of sales engineers, providing guidance, mentorship, and professional development.
  • Conduct product demonstrations, technical presentations, and proof-of-concept trials to showcase capabilities.

Chainguard delivers hardened, secure, and production-ready builds of open source software for enterprises. Backed by top venture capital firms and trusted by Fortune 500 companies like OpenAI and Snowflake, they foster a culture of customer obsession, intentional action, and trust.

US Unlimited PTO 18w maternity 12w paternity

  • Partner with regional Sales Leadership to drive technical sales strategies and account plans.
  • Lead and mentor a team of sales engineers, managing performance and professional development.
  • Stay current with industry trends and provide feedback to product management on customer requirements.

Chainguard provides hardened, secure builds of open source software for enterprises. It is a venture-backed startup with customers like OpenAI and Snowflake, and a culture focused on customer obsession and intentional action.

$119,900–$193,200/yr
Global Unlimited PTO

  • Build, maintain, and release C8 distribution artifacts for self-managed customers, including Helm Charts, C8Run, and Docker Compose, along with documentation.
  • Improve reliability and usability of deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations.
  • Engage directly with customer-facing teams to understand real deployment problems and shape prioritization, collaborating with Development, Product Management, QA, and Documentation.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda is a fully remote and global company transforming into an AI-first organization.

$135,000–$150,000/yr
US

  • Operate, scale, and troubleshoot Bitsight's SaaS cloud infrastructure with focus on reliability, efficiency, and security.
  • Tackle complex system-level designs and proactively anticipate performance and scalability issues.
  • Pioneer self-optimizing infrastructure systems using AI, ensuring manual and staging validation before production deployment.

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk. Over 3,500 customers and 600 teammates work across Boston, Raleigh, New York, Lisbon, Singapore, and remote locations.

Canada USA Unlimited PTO

  • Own the observability, logging and alerting for Kubernetes clusters and critical workloads.
  • Build and maintain automation for lifecycle management of Kubernetes clusters.
  • Identify and root-fix reliability bottlenecks before they become incidents.

Wrapbook is an AI platform for production finance, built for feature films and TV, trusted by Netflix and Paramount. Backed by top investors, our team of over 350 employees uses AI to transform how finance teams work.

India

  • Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
  • Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
  • Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.

Global 4w PTO

  • Champion SRE culture and best practices to improve production reliability and system resilience.
  • Communicate with stakeholders at all stages and bring fresh ideas to the table.
  • Participate in on-call rotation, incident response, and blameless post-incident reviews, while writing code and handling alerts.

Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to cloud, data centers, and each other. With over 600 employees spread across Asia-Pacific, Europe, and the Americas, we are a collaborative, supportive, and fun team that values curiosity and diversity.

$107,000–$128,000/yr
US 3w PTO

  • Provide senior-level technical engineering and support for enterprise clients on hybrid legacy and Kubernetes infrastructure.
  • Design and maintain CI/CD pipelines, manage containerized workloads on AWS EKS, and administer legacy server systems.
  • Collaborate with cross-functional teams and provide mentorship on automation and containerization practices.

Cotiviti is a healthcare analytics company specializing in payment accuracy and revenue integrity solutions for enterprise clients. The company fosters a collaborative culture and offers competitive benefits to support its team members.

US Unlimited PTO 18w maternity 12w paternity

  • Own the technology partner integrations program, including standards for evaluation, scoping, certification, and maintenance.
  • Drive the integration roadmap and prioritize based on customer demand, technical feasibility, and company strategy.
  • Manage partner relationships end-to-end, from intake to launch, coordinating with engineering, product, and legal teams.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. The company is venture-backed by leading investors and serves Fortune 500 enterprises, with a culture focused on customer obsession, intentional action, and trust.

US

  • Own the most challenging customer technical problems with deep-dive troubleshooting and analysis.
  • Act as the customer's advocate to ensure their issues influence product and engineering roadmaps.
  • Author technical content and lead internal tooling development with a strong AI focus.

Wiz provides an AI-powered cloud and application security platform that connects code, cloud, and runtime. Trusted by over 65% of the Fortune 100, the company values world-class talent and fosters a creative, high-impact culture.

  • Design and implement security-focused tooling and guardrails for infrastructure.
  • Collaborate with security, SRE, and platform teams to integrate trust principles.
  • Build internal automation to reduce developer cognitive load while enforcing security standards.

BlueCloud is a Snowflake Elite Partner that helps enterprises migrate to AI-ready data platforms. With 450+ consultants and 200+ successful transformations, they combine expertise with AI accelerators to deliver results 40-50% faster.