Serve as the primary technical point of contact for enterprise customers using Entrust software.
Ensure high customer satisfaction through effective case management and resolution.

Key Responsibilities:

Prioritize and resolve support cases, documenting all steps and solutions.
Conduct technical troubleshooting on Linux-based appliances in virtualized environments.
Escalate complex issues while maintaining ownership and customer communication.

Qualifications:

Minimum 2 years of enterprise or B2B customer support experience.
Proficiency with Linux CLI and familiarity with VMware hypervisors.
Excellent communication skills and a customer-first mindset.

Why Entrust?:

Join a global team dedicated to securing identities and building a connected world.
Enjoy a flexible, remote work environment that values diversity and inclusion.
Grow your career with learning-forward initiatives and collaborative culture.

Entrust

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.

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