Provide technical support to customers, resellers, and partners.
Diagnose and resolve complex software, server, networking, and configuration issues.
Perform root cause analysis and provide best-practice guidance.

Qualifications:

At least 1 year of Linux experience in a technical support or help desk environment.
Knowledge of Linux and/or Windows Server management.
Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.

Benefits:

Medical, dental, and vision benefits.
EAP and health and wellness programs.
Generous PTO and Global Flexible Vacation Policy.

Work-From-Home Requirements:

Minimum internet speeds of 50 Mbps download / 10 Mbps upload.
A reliable hard-wired internet connection.
A quiet, secure, distraction-free workspace.

Sutherland

Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.

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