Provide responsive, high-quality support to enterprise B2B customers on zero-trust security and network segmentation products.
Own technical issues end-to-end, investigating complex problems across Linux, networking, virtualization, and cloud environments.
Collaborate with engineering and support teams to drive resolutions and recommend preventive improvements.
The hiring company provides cybersecurity and network security solutions built around zero-trust technologies for enterprise customers. It operates as a collaborative global organization with an inclusive culture, flexible remote work, and opportunities for continuous learning.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Design, deploy, and maintain resilient infrastructure for Oracle Utilities environments.
Perform Linux systems administration, networking, scripting, and SQL optimization.
Troubleshoot incidents and provide technical support to clients across North America.
The company specializes in supporting business-critical Oracle Utilities environments across North America. It operates as a remote-first, collaborative team with a focus on reliability and client success.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.
BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.
Design, deploy, maintain, and optimize resilient infrastructure for Oracle Utilities environments.
Perform root-cause analysis and troubleshooting for system performance, security, and network connectivity issues.
Provide on-call support and communicate technical plans clearly to both technical and non-technical stakeholders.
This is a partner company seeking an Infrastructure Engineer to support Oracle Utilities environments for North American clients. The company emphasizes reliability, independence, and technical excellence in a fully remote setting.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Administer Windows and Linux systems, including Active Directory and server maintenance.
Troubleshoot network, virtualization, and backup issues across enterprise infrastructure.
Manage L2 tickets, support hardware, and maintain documentation for reliable service delivery.
This company provides IT services and infrastructure support. It is a growing technology services environment with a collaborative, values-centered team culture.
Provides remote technical, applications, and system support for customers and business units.
Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'
Provide world-class technical support to hosting customers via live chat and ticket-based support, resolving WordPress and server issues.
Diagnose and resolve hosting issues like DNS, SSL, MySQL, and Linux command-line problems to ensure first-contact resolution.
Meet KPIs including CSAT, AHT, and QA scores while managing multiple concurrent chats in a fast-paced, fully remote environment.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We have a large team of skilled professionals committed to delivering high-quality technical, operational, and back-office support.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Proactively monitor all production networks, applications, and services.
Respond to and resolve alerts/alarms according to standard operating procedures.
Escalate alerts/issues to appropriate support teams and work towards timely resolution.
IDT Corporation is a global communications company founded in 1990, providing prepaid communication and payment services and international voice carrier services. They employ over 1800 people across 20 countries and have a culture that encourages in-house entrepreneurs.
Provide advanced networking and systems integration expertise to address complex technical challenges.
Apply sound judgment to evaluate technical information, develop creative solutions, and recommend approaches.
Collaborate with senior stakeholders and technical/non-technical audiences while working independently in a remote environment.
This partner company focuses on complex technology initiatives in networking and systems integration. It fosters a global, collaborative environment emphasizing technical excellence, innovation, and inclusion.
Provides remote technical support for Synapse products and troubleshoots complex issues across multiple software and hardware systems.
Collaborates with peers and Lead Team members to develop innovative solutions and documents cases for knowledge base articles.
Maintains expert knowledge of medical imaging products, monitors TAC phone system, and ensures positive customer surveys and accurate documentation.
FUJIFILM Healthcare Americas Corporation develops cutting-edge healthcare solutions across diagnostic and enterprise imaging. With over 70,000 employees globally, we are driven by our Group Purpose of 'giving our world more smiles' and offer a dynamic, flexible work environment.
Build strong customer relationships and become their trusted advisor on leveraging their investment.
Take full ownership of accounts by providing leadership and ensuring customer's best interest takes priority.
Proactively monitor customer environments to prevent major issues and assist support teams.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats using a prevention-first approach. Recognized by TIME, Newsweek, and Forbes, they foster a culture of ownership and innovation.
Support a mix of Self-managed and GitLab.com customers, resolving complex issues through Zendesk tickets, merge requests, and video calls.
Investigate and troubleshoot issues using Linux tools, logs, and the GitLab codebase, creating merge requests to resolve customer problems.
Collaborate with Product, Development, and other teams to shape product goals and priorities while driving fixes and new features.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, AI integration, and continuous knowledge exchange.