Provide excellent customer service and respond to client inquiries via portal, email, and phone.
Identify and diagnose basic technical issues related to BlueMatrix software.
Prioritize support activity, collaborate with peers, and escalate complex issues as needed.

Qualifications:

1+ year of technical support experience and strong communication skills.
Good understanding of Linux, SQL, and Python or Perl scripting.
Ability to manage multiple client issues and work independently in a remote environment.

Benefits:

Competitive compensation based on experience.
Health care plan and generous vacation/personal days.
Generous referral program.

Bluematrix

BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.

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