Be available to receive live daily calls, emails, and chats to triage and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews.

Qualifications:

2 years of Customer Support Experience and a Bachelor’s Degree in Computer Science or equivalent work experience.
Strong working knowledge of Windows and Mac OS, and an understanding of multiple integration paths.
Excellent technical writing skills and the ability to translate technical information into customer-friendly explanations.

Additional Information:

Total Rewards include competitive paid time off, self-care days, and national holidays.
Benefits include health care coverage, education reimbursement, and a retirement plan with match/contribution.
Turnitin offers a remote-first culture with a focus on employee well-being and global impact.

Turnitin

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

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