Technical Support Specialist

You Will:

• Own technical support for customers, resolving Level 1 issues and creating Level 2+ tickets.
• Set up and troubleshoot phone number ownership and maintain data connection stability.
• Tailor customer-facing templates and configure scheduling tools and CRM.

You Are:

• Someone with strong communication skills who follows customer narratives and explains solutions clearly.
• Curious, customer-first, and proactive with a sense of ownership.
• Organized and able to manage multiple tasks simultaneously.

You Have:

• 2+ years in technical support, onboarding, or customer service in a SaaS environment.
• Experience troubleshooting and training customers across multiple products.
• Experience using a CRM, preferably HubSpot or Salesforce.

We Offer:

• 100% remote work environment with medical, dental, and vision insurance.
• Flexible PTO with 15 days minimum, generous parental leave, and equity package.
• Opportunities for development and career growth in a collaborative culture.