Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences.
Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Qualifications:

Excellent written, verbal and interpersonal communication skills.
1+ years of Technical or Customer support experience, or equivalent.
Flexibility in working hours as this position will require work outside of standard business hours.

Perks & Benefits:

Fully paid Health & Life insurance for full-time employees and family members.
Monthly stipend to support your work and productivity.
12 days paid Vacation + Flexible Time Away Program.
20 weeks fully paid Maternity Leave and 12 weeks fully paid Paternity/Adoption Leave.

Smartsheet

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years in business, Smartsheet fosters an inclusive environment where ideas are heard and contributions have real impact.

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