Tier 1 Support Specialist

Responsibilities:

• Field incoming client communications via phone, chat, and our online customer portal.
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications.
• Consult, design, configure, and deploy custom applications to meet workflow needs.

Qualifications:

• Strong technical aptitude and excellent written and verbal communication skills.
• Excellent analytical and troubleshooting skills.
• High customer empathy and exceptional customer service skills.

Benefits:

• Remote first work environment with Health, Dental, Vision, Life and Disability Insurance from day one.
• 401K with match and immediate vesting, plus 17 company holidays and 2 floating holidays.
• Competitive paid time off policy and internal advancement opportunities.