Be available to receive live daily calls, emails, and chats to triage and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews.

Qualifications:

2 years of customer support experience and a Bachelor’s Degree in Computer Science or equivalent work experience.
Strong working knowledge of Windows and Mac OS, plus an understanding of multiple integration paths.
Excellent technical writing skills and ability to translate technical information into customer-friendly explanations.

Additional Information:

Remote-first culture with competitive paid time off, self-care days, and national holidays.
Health care coverage, education reimbursement, and parental leave, varying by country.
Benefits include monthly wellness or home office reimbursement and access to a mental health platform.

Turnitin

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

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