Serves as the first point of contact for customers needing technical support via phone and email.
Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software.
Troubleshoots hardware and software issues, ensuring a smooth user experience.

A Day in the Life:

Addressing student families concerns and providing introductory information to new users.
Demonstrating empathy, patience, and flexibility during phone calls.
Documenting information into web-based ticketing system and escalating unique issues.

About You:

Excellent English written and oral communication proficiency (CEF C1 level or above).
Computer knowledge and multi-tasking with internet navigation skills.
Experience installing, maintaining, and troubleshooting computers, printers, and other peripherals.

Encoura

Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.

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