Respond to customer inquiries via email and phone with clarity, empathy, and technical depth.
Own issues end-to-end from triage through resolution, including live escalations.
Identify patterns in tickets to reduce recurrence through documentation or education.

Customer Education & Adoption (35–40%):

Create onboarding guides and how-to resources to accelerate customer ramp-up.
Develop training content around common workflows and run live webinars.
Use support trends to prioritize content and iterate based on feedback.

Internal Enablement & Scalable Resources (20–30%):

Turn complex setups into step-by-step guides and document solutions to recurring issues.
Empower Customer Support, Success, and Sales teams to troubleshoot consistently.
Regularly audit resources, refining what works and retiring what doesn’t.

Poll Everywhere

Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.

Apply for This Position