Technical Product Support Specialist, APAC

What You'll Do:

• Respond to customer enquiries via live chat, owning each interaction from initial contact through resolution.
• Troubleshoot technical and platform-related issues, determining whether a customer needs education, guidance, or escalation.
• Investigate customer-reported bugs and escalate to Engineering with clear reproduction steps.

What You'll Bring:

• 2+ years of experience in customer support, technical support, or customer success, preferably in SaaS.
• An investigative mindset and strong problem-solving skills with the ability to navigate ambiguity.
• Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly.

Our Values:

• We Are Customer Obsessed: Everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: Speed is our most competitive advantage.
• We Are Trustworthy: Candor and honest communication help us learn and grow.