Customer Success Manager, Agency Partnerships

What You'll Do:

• Proactive support to agency technical inquiries and problems via Slack, Support chat, and email.
• Work closely with the Agency Partner Managers to deepen relationships and identify expansion areas.
• Collaborate with Sales, Solutions Architects, and Support to deliver maximum value.

What You'll Bring:

• Previous experience servicing customers in ecomm from a SaaS or agency environment.
• Superb written and verbal communication skills, quick learner, and detail-oriented.
• Positive attitude, empathy, and high energy in a collaborative team environment.

Our Values:

• We are Customer Obsessed: everything we do is designed for positive customer impact.
• We Move Quickly: speed is our most competitive advantage.
• We Are Curious: we ask bold questions and extend beyond our comfort zone.