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What You’ll Do:
- Respond to customers across live chat and email support, owning every conversation.
- Understand the customer's outcome, not just their question, and help them achieve it.
- Be deeply fluent in Triple Whale and the ecommerce stack.
What You’ll Bring:
- 2+ years of experience in a client-facing technical role, ideally in SaaS or ecommerce.
- A technical mind comfortable with data, SQL, and debugging integrations.
- Exceptional written and verbal communication skills.
Our Values:
- We Are Customer Obsessed: Everything we do creates a positive impact for customers.
- We Move (Very!) Quickly: Speed is our competitive advantage.
- We Act Like A Mensch: We act with honor, integrity, and empathy.
Triple Whale
Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.