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Triple Whale
Triple Whale
3 open remote positions
Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.
Open Positions
Respond to customers across live chat and email, owning each conversation from first contact through resolution. Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby. Coach customers on best practices and workflows to get the most out of the platform.
Customer Support
Technical Support
SQL
Communication
Problem-Solving
Respond to customer inquiries via live chat and troubleshoot technical platform issues from initial contact through resolution. Become an expert in Triple Whale's platform and the broader ecommerce ecosystem, advising customers on best practices. Partner with Product, Engineering, and Customer Success to improve customer experience and drive product enhancements.
Customer Support
Troubleshooting
Ecommerce
SaaS
Intercom
Proactively support agency partners with technical inquiries and marketing strategy via Slack, chat, and email. Work with Agency Partner Managers to deepen relationships, identify expansion opportunities, and flag risks. Drive revenue and renewal forecasting, lead agency meetings, and translate customer feedback into product requirements.
Customer Success
Ecommerce
SaaS
Marketing Strategy
Technical Support