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Triple Whale
Triple Whale
6 open remote positions
Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. Serving over 60,000 brands like Pressed Juicery, OUAI, and True Classic, the company values customer obsession, speed, and integrity.
Salary Distribution
4 of 6 jobs
Open Positions
Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities. Build trusted relationships with key stakeholders and become a strategic advisor to their business. Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
SaaS Sales
Account Management
Consultative Selling
Communication
Analytical
Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe. Own the end-to-end service model for custom analytics requests, including intake, scoping, QA, and delivery. Serve as customer-facing technical leader, translating business questions into clear SQL deliverables.
SQL
BigQuery
ClickHouse
Team Leadership
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar. Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter. Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Customer Support
Team Leadership
AI/ML
SQL
Intercom
Respond to customers across live chat and email, owning each conversation from first contact through resolution. Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby. Coach customers on best practices and workflows to get the most out of the platform.
Customer Support
Technical Support
SQL
Communication
Problem-Solving
Respond to customer inquiries via live chat and troubleshoot technical platform issues from initial contact through resolution. Become an expert in Triple Whale's platform and the broader ecommerce ecosystem, advising customers on best practices. Partner with Product, Engineering, and Customer Success to improve customer experience and drive product enhancements.
Customer Support
Troubleshooting
Ecommerce
SaaS
Intercom
Proactively support agency partners with technical inquiries and marketing strategy via Slack, chat, and email. Work with Agency Partner Managers to deepen relationships, identify expansion opportunities, and flag risks. Drive revenue and renewal forecasting, lead agency meetings, and translate customer feedback into product requirements.
Customer Success
Ecommerce
SaaS
Marketing Strategy
Technical Support