Respond to customers across live chat and email, owning each conversation from first contact through resolution.
Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby.
Coach customers on best practices and workflows to get the most out of the platform.
Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.
Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track.
Gather and document partner requirements into clear deliverables for EPD to execute, serving as the primary day-to-day partner contact during implementation.
Track and communicate project health proactively, flagging delays and risks while maintaining accurate records in Sure's CRM.
Sure is an insurtech company that builds embedded insurance programs for partners. The company moves fast and ships insurance programs used by millions of customers daily, fostering a culture of strategic relationship management and cross-functional execution.
Respond to customer inquiries via live chat and troubleshoot technical platform issues from initial contact through resolution.
Become an expert in Triple Whale's platform and the broader ecommerce ecosystem, advising customers on best practices.
Partner with Product, Engineering, and Customer Success to improve customer experience and drive product enhancements.
Triple Whale is an AI operating system built for modern ecommerce that helps brands see what's working and take action. With over 60,000 brands like Pressed Juicery and OUAI, they turn complex data into profit-growing actions.
Equip partners to pitch and support Loop with confidence by building and maintaining partner-facing content.
Keep Loop top of mind through consistent, thoughtful touchpoints at scale: newsletters, product updates, and partner-facing communications.
Translate Loop's product roadmap and launches into partner-ready education so partners can bring that story to their merchants.
Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience and pioneered the returns category, actively expanding their product suite to support new areas of innovation. The company values high empathy and high standards.
Own the success and growth of Mudflap’s largest merchant partnerships.
Build executive-level relationships and act as a trusted strategic advisor to key partners.
Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements.
Mudflap is transforming the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions.
Identify and close agency, talent management, and creator-business partnerships.
Drive partner-led pipeline and revenue - onboarding, enablement, ongoing activation.
Train agency teams to position and pitch Ceartas to their rosters.
Ceartas, built by Midnight Labs, offers a self-serve creator protection product. They detect and remove piracy, impersonation, deepfakes, and more. Ceartas is backed by Earlybird and Upside, and used by thousands of creators, talent agencies, and management companies worldwide.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Drive long-term adoption and revenue growth for enterprise-level dispensaries.
Provide high-level recommendations, optimizing the platform to solve complex challenges.
Proactively identify and execute account expansion and cross-sell opportunities.
Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Powering thousands of dispensaries across 40+ markets in the US and Canada, Dutchie has raised over $600M in funding and is backed by investors.
Own client relationships end-to-end, serving as the primary contact for senior stakeholders and building lasting trust.
Drive marketplace strategy by developing annual brand strategies and identifying growth opportunities.
Execute cross-functional delivery, coordinating with media, retail, creative, and sales teams to ensure high-quality project delivery.
Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. They are a fast-growing global agency with a remote-first culture, focused on delivering measurable business outcomes.
Onboard new customers using different communication channels.
Educate customers about Wisetack's benefits for their business.
Communicate merchant needs and feedback to cross-functional partners.
Wisetack builds consumer lending products for service-based businesses. They are a well-funded startup with a healthy company culture, backed by leading VCs and recognized with multiple awards.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Own the relationship with Cresta’s Partners and work with the internal Partner Team to enable the power of Cresta.
Guide partners on creating a mutually beneficial, collaborative, and long-term relationship while developing partner success plans.
Collaborate cross-functionally with Product, Sales, and Enablement teams to drive successful partner outcomes and revenue acceleration.
Cresta provides a unified AI platform for customer experience that combines conversational AI agents, real-time agent augmentation, and conversation intelligence. Backed by over $270 million from investors like a16z, Greylock, and Sequoia, Cresta's leadership includes top AI minds and serves leading companies like United Airlines and Marriott.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.
Own eRetail media campaigns with hands-on optimizations to deliver results.
Drive holistic media strategy & identify growth opportunities across Walmart, Target, & Amazon.
Analyze results and deliver actionable insights to clients.
Podean is the leading global marketplace marketing agency. The company works with progressive brands across the globe to unlock potential on Amazon, Target, Walmart, and other marketplaces. Podean is a fast-growing global agency that values a remote-first culture.
Shape and improve our Seller Central / Partner Hub as a scalable self-service platform.
Translate operational requirements into structured user flows and platform improvements.
Identify automation and product improvement potentials through data-driven insights.
Redcare Pharmacy is Europe’s No.1 e-pharmacy powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Deliver exceptional customer service while supporting customers throughout their shopping journey.
Handle a wide range of customer inquiries, including product recommendations, order status, and returns.
Master all operational procedures to ensure efficient and accurate support.
Margaux is a footwear brand rooted in friendship, collaboration, and community. They launched in 2015 and offer a modern footwear wardrobe for women. They design in New York and handmade in Spain.
Lead client accounts and work with the media and content leads to ensure that all client accounts are managed effectively and strategically.
Develop and lead strategic presentations and business reviews for the client to incorporate inputs across all disciplines that relate to their business objectives and make educated, well-researched recommendations for future activity.
Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces.
Podean is a marketplace agency that helps brands accelerate growth across various digital commerce platforms. The company combines expertise, data-driven insights, and creative innovation to deliver measurable business outcomes.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Mollie is a fintech company that provides an all-in-one platform for businesses to manage payments and money. With over 900 employees across 12+ locations, they focus on moving fast, building with purpose, and caring deeply about customers.
Support the Partner Solutions team in managing relationships with financial institution partners, contributing to their success.
Assist in developing marketing collateral and researching best practices to optimize partner use of the Pre-Approvals solution.
Collaborate with internal teams to support partner strategies and ensure timely resolution of partner needs.
SavvyMoney is a leading San Francisco East Bay fintech company providing integrated credit score and personal finance solutions to bank and credit union partners. They have been recognized as a top place to work and are an Inc. 5000 Fastest Growing Company.