Source Job

• Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
• Drive adoption, surface risk, and get customers healthy for renewal and expansion.
• Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.

Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.

• Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
• Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
• Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.

Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.

• Be the primary point of contact for a portfolio of SMB business customers and support early Enterprise accounts.
• Own retention, expansion, and renewal performance across the portfolio, understanding ARR, NRR, and growth drivers.
• Identify gaps across the customer journey and design scalable, high-impact improvements for SMB and Enterprise clients.

Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
• Deliver value reviews to both operational stakeholders and emerging executive sponsors.

Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.

• Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
• Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, and milestones.
• Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.

Lone Wolf Technologies provides real estate solutions. They are committed to delivering exceptional experiences and fostering a culture of growth and innovation.

• Manage a portfolio of high-growth customers as their trusted business advisor.
• Develop a deep understanding of customer objectives to ensure Render delivers maximum value.
• Proactively mitigate churn risks by addressing concerns and reinforcing Render's value proposition.

Render is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Trusted by over 4.5 million developers worldwide, they value craft, velocity, and user experience, empowering developers to ship fast and scale reliably.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.

• Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
• Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
• Drive product adoption for post-implementation stage customers, ensuring maximum value.

Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.

• Manage and execute contract renewals, upsells, and cross-sells to maximize contract value while enhancing customer relationships.
• Develop and maintain strategic account plans to identify customer requirements, mitigate risks, and drive on-time renewal closures.
• Establish and maintain deep relationships with multiple stakeholders across customer organizations, acting as a trusted advisor.

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. They help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.

• Maintain a revenue base by managing retaining and expanding a book of business.
• Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.

• Engage our self-service customer base in EMEA — uncover challenges, document workflows, and identify why customers stay or leave.
• Stabilize a portfolio of high-potential legacy accounts that currently lack a dedicated point of contact.
• Partner with Sales Ops and the Head of Department to refine CRM workflows and improve data hygiene.

Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.

• Translate organizational priorities into near-term delivery commitments and long-term capability investments.
• Drive on-time, high-quality delivery across a complex cross-functional program.
• Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.

ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.

• Responsible for the customer's day-to-day experience of Tintri Support.
• Proactively monitor the health of the customer's install base and ensures timely resolution of escalations.
• Maintain a documented relationship that keeps the account healthy across multi-year contract cycles.

Tintri by DDN provides data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection, striving to maximize uptime, performance, and efficiency.

• Focus on customer satisfaction, retention and growth.
• Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
• Proactively resolve issues customers face, whether technical, editorial, or user-management.

Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.

• Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.

1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
• Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.

Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.

• Manage a high-volume book of SMB and mid-market accounts

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.

• Manage the customer adoption lifecycle, including onboarding and turning customers into advocates.
• Lead post-sales technical value-selling efforts and facilitate new feature adoption.
• Own program and delivery management to drive timely and high impact customer outcomes.

Apollo GraphQL is revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. They build open-source tools and commercial services used by many thousands of developers in production.

• Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.

Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
• Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
• Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.

BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.