Why this role matters:

Customer Portfolio: Scaling rapidly with SMB customers and growing ~5x per year.
Commercial Engine: Evolving into a commercial engine driving retention, expansion, and NRR.
Enterprise Target: Targeting ~15% of revenue from Enterprise customers by year-end.

RESPONSIBILITIES:

Primary Contact: Be the primary point of contact and trusted advisor for SMB business customers.
Retention & Expansion: Own retention, expansion, and renewal performance across the portfolio.
Improvement Design: Identify gaps across the customer journey and design scalable improvements.

REQUIREMENTS - Must-haves:

Proven Experience: Proven experience in account management or customer success in fast-moving B2B environments.
Commercial Instincts: Genuine understanding of ARR, NRR, and expansion.
Bias to Action: A bias to action and willingness to go the extra mile.

Tem

Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.

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