Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
Build strong working relationships with educators, administrators, and program leaders.
Conduct routine customer outreach to support adoption, usage, and engagement.
Age of Learning is a leading developer of Pre-K through 5th grade learning resources. They help children build a strong foundation for academic success and a lifelong love of learning and have served over 50 million children worldwide.
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.
Drive expansion opportunities within existing accounts.
Collaborate closely with Client Success Managers to align on objectives.
Establish trusted advisor status with key customer stakeholders.
CCT helps more than 300 casinos worldwide to streamline workflows, simplify compliance, and improve profitability. They are a team of 120 (and growing!) headquartered in Tulsa, OK, with remote and WFH locations across North America with a customer oriented culture.
Educate physicians about Luna's benefits and services to obtain patient referrals.
Build relationships with providers through consistent and targeted outreach.
Problem solve and interact with executive level clients as the regional face of Luna.
Luna, established in 2018, is redefining physical therapy with technology and clinical models, operating in 28 states with nationwide partners. They connect patients and providers for a better physical therapy experience, guided by values to make care accessible to anyone, anywhere.
Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention.
Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.
Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience.
Zapier is a company that builds and uses automation every day to make work more efficient, creative, and human. They are a scaled company giving employees 0→1 startup energy, ownership, and autonomy within the resources of a scaled company.
Provide exceptional service to clients, being proactive and finding solutions.
Become an expert in ALIS software to match clients with the right features.
Balance internal projects with external/client facing meetings.
ALIS is an industry-leading provider of assisted living specific software and a purpose-driven healthcare technology company passionate about innovation. Their culture is rooted in purpose and passion, valuing collaboration and continuous growth.
Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands-on support where needed.
Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.
ZayZoon is on a mission to save hardworking employees money with a financial empowerment platform. They offer financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday and have been recognized for growth.