Mid Market Customer Success Manager

As a Mid Market Customer Success Manager (CSM) at StrongDM, you will be the driving force behind the success and growth of our mid-market and digital native customer base. Managing a dynamic portfolio of 50–80 customers, you will combine personalized onboarding support with a tech-enabled, scalable engagement model. This hybrid role is ideal for a mid-level CSM who thrives in a fast-paced environment, loves solving problems at scale, and is eager to influence the digital customer success strategy at a high-growth security startup. You will be responsible for leading onboarding, adoption, and digital-led strategies across a large portfolio, while continuously driving customer satisfaction, renewals, and identifying expansion opportunities. You will be measured by onboarding success, adoption depth, retention, and expansion contribution, and your ability to influence outcomes at scale across the mid-market book of business.