Requirements:
- 5+ years in a customer-facing post-sales role.
- Demonstrated ability to maintain account documentation over multi-year customer relationships.
- Strong written communication and experience with Salesforce.
Responsibilities:
- Maintain current account plans, health scorecards, and verified contact rosters.
- Monitor capacity, footprint, and performance using available customer telemetry and analytics platforms.
- Serve as the customer's named point of contact for support escalations and drive case engagement.
What Success Looks Like:
- Current account plans, scorecards, and verified contact rosters for every assigned account.
- Routine use of available telemetry and analytics platforms to monitor account health.
- Prompt and professional response to customer and leadership communications.
Tintri by DDN
Tintri by DDN provides data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection, striving to maximize uptime, performance, and efficiency.