About:
- Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.
- Own and grow a portfolio of strategic customers, acting as a trusted advisor and long-term partner.
- Drive net revenue retention by identifying and executing upsell and cross-sell opportunities aligned with customer maturity and goals.
Requirements:
- Proven experience in Account Management, Customer Success, or similar post-sale commercial roles in SaaS or B2B environments.
- Strong ability to engage and influence senior stakeholders, including C-level executives and VP-level leaders.
- Demonstrated success in driving renewals, retention, and revenue expansion within enterprise accounts.
Benefits:
- Remote-first work environment with flexibility across Europe.
- Opportunity to shape and define a foundational Account Management function.
- Direct impact on customer success, revenue growth, and product direction.
Jobgether
Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.