Responsibilities:
- Engage our self-service customer base in EMEA.
- Partner with Sales Ops and the Head of Department to identify at-risk behaviors.
- Produce one monthly regional video highlight or webinar.
Key Account Management:
- Stabilize a portfolio of high-potential accounts.
- Map and pursue expansion opportunities.
- Run monthly check-ins to ensure customers are seeing ROI.
Strategic Collaboration:
- Partner with Sales Ops and the Head of Department.
- Translate regional pain points into actionable insights.
- Propose one new initiative every 4 weeks.
Respond.io
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.