Ensure the success of our most strategic customer programs by leading technical programs with our Premium Support customers.
Be the primary interface between our key customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams.
Define success for our customer programs, including how we measure it, and how we get there.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses, equipping organizations with the tools to power navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of its flexibility, security and privacy compliance.
Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.
Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
Honeycomb is defining observability and raising expectations of what developer tools can do. They work with well-known companies and were named to Forbes’ America’s Best Startups of 2022 and 2023. The company has scaled past the 200-person mark and closed Series D funding.
Partner with customers to turn desired business outcomes into actionable objectives.
Guide customers on GitLab platform best practices and use cases.
Act as the GitLab liaison for customer questions, issues, or escalations.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has over 50 million registered users.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.
Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.
Tracking and coordinating technology deployments with our customers and partners on a global scale.
Arch Systems empowers discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. They work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.
Own the delivery of custom integrations and partner-driven solutions.
Drive the successful rollout of new and evolving product capabilities.
Act as the bridge between Product and Engineering.
Rockerbox provides marketers with a unified system to measure, optimize, and grow their business across channels. The company's culture fosters collaboration and innovation, empowering employees to make a significant impact in a dynamic environment.
Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.
Building high quality and fault tolerant products along with an inclusive team environment
Able to pitch in at a code level, whether it’s code reviews, executing tickets to keep the team on track, or taking ownership of critical customer data issues
Work with cross-functional partners in product, design, research, business development, operations, and go to market teams to build secure, compliant, and seamless onboarding and lifecycle experiences for companies and workers
Wrapbook's mission is to increase the prosperity of the project economy, providing a vertical fintech platform that enables companies to seamlessly onboard, pay, and insure their workforces. They operate in a 50B market and have raised over 30M from Andreessen Horowitz, Equal Ventures, and others.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Lead and manage Technical Implementation Leads and Software Developers.
Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, and maintainability.
Smile Digital Health helps healthcare stakeholders collect and exchange data with our FHIR-based data liberation platform. Their platform enables people and organizations to better manage healthcare data and liberate structured healthcare data. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
Drive product adoption for post-implementation stage customers, ensuring maximum value.
Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.
Lead the design and evolution of Fieldguide's core platform services.
Build platform capabilities that compound the leverage of product and AI engineers.
Define the architecture for how new product capabilities get delivered across environments.
Fieldguide is automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, remote-first and backed by Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, and more.
Drive successful enterprise onboardings by enabling client success on the Doppel platform, managing complex API/webhook integrations, and troubleshooting authentication issues.
Manage multiple parallel integration work streams by coordinating development, setting deadlines, and bridging communication between engineering and non-technical teams.
Own product adoption metrics by creating dashboards to track usage, documenting best practices, and proactively scaling customer limits.
Doppel is the first platform built to dismantle digital deception at scale, scanning billions of entities daily to uncover and disrupt phishing, impersonation, and online fraud with adaptive AI SOC agents and expert analysts. It is a fast-growing, mission-driven company backed by top-tier investors and trusted by major brands, fostering a culture of low ego, high ownership, and deep customer obsession.
Partner with strategic customers during onboarding to maximize value from our platform.
Design tailored Kubernetes deployment and integration solutions.
Write scripts and tooling to accelerate customer time-to-value.
Edera is dedicated to making secure computing simple. The products and innovations we release will change everything. We operate as a team and value diversity in all its forms, understanding that different perspectives drive our success.
Own day-to-day backlog management and sprint coordination, ensuring engineering always has a clear, prioritized queue.
Synthesize feedback from beta customers, partners, and internal teams into actionable, well-scoped issues.
Coordinate across Engineering, Design, Support, and Go-to-Market — producing clear outcomes and owners from every meeting.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Partner with our Sales Team to help customers evaluate our solution.
Focus on acquiring new customer logos and growing existing customer base.
Conduct product demonstrations and POVs/POCs to customers.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are venture-backed by leading investors with customers including Fortune 500 enterprises and global industry leaders.
Lead and grow a team of backend/platform engineers building the systems that power Intercept and other critical applications.
Drive execution across planning, prioritization, and delivery with a focus on reliability and scalability.
Own the technical direction of backend services and APIs, ensuring systems are secure, performant, and maintainable.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They're building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.