Technical Manager (Implementations & Delivery)

Responsibilities:

• Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.
• Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
• Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations.

Requirements:

• 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior-level technical delivery experience, combined with 3+ years of experience managing and/or leading technical resources.
• Expertise in Kubernetes, Docker, cloud-native environments, distributed systems, monitoring, event-driven architectures, healthcare platform deployments, and cloud implementation practices.
• Demonstrated experience troubleshooting customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments.

Additional Information:

• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment.
• All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
• This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.