Smile Digital Health

The Technical Writer will support internal and client-facing projects, with a primary focus on producing and maintaining high-quality product documentation. This role acts as a bridge between business needs, technical execution, and knowledge management by translating complex healthcare and FHIR-related functionality into accessible documentation. The Technical Writer work closely with solution architects, developers, and technical product managers.

The role of Senior Business Analyst will support delivery of customer and internal projects and is primarily accountable for the collection, analysis and documentation of customer requirements. This role will be responsible for supporting high level projects, identifying and resolving issues within those projects and mentoring associate and intermediate level roles within the department.

The Senior Solutions Architect – Implementations is a hands-on, customer-facing role responsible for designing scalable, standards-aligned healthcare data solutions using Smile Digital Health’s platform. The role involves architectural oversight throughout the implementation and post-go-live phases, ensuring the solution continues to work as expected, adjusting designs as needed, and supporting performance tuning, edge cases, and real-world constraints.

The Technical Account Manager (‘TAM’) will act as the single primary post-sales liaison for assigned customers, owning customer relationships from contract signing through implementation and beyond, ensuring successful delivery and long-term customer satisfaction. This role involves collaborating with Agile Leads, technical teams, Sales and other cross-functional teams to facilitate smooth execution of work, resource allocation, financial oversight, renewals, and identification of growth opportunities.

The Program Manager provides overall management and drives the successful execution of complex, cross-functional programs of Smile’s core product line to align with the organization’s strategic objectives. This role will oversee the ongoing reporting and coordination of milestones, deliverables, deadlines and budgets, creating and maintaining communication and decision processes across the program to ensure program success.

The Intermediate Front End Developer is a technical role that supports in building and maintaining the user-facing aspects of Smile Digital Health’s Clinical Intelligence platform. This role enables a seamless user experience by translating design concepts into functional technical roadmaps and developing a functional, interactive and intuitive user interface.

Effectively lead a high-performing team of Technical Account Managers to deliver Smile’s post-sales customer success and satisfaction, guiding and mentoring the Customer Success Team in building strong customer relationships by overseeing the management of the customer lifecycle, ensuring successful delivery and long-term customer satisfaction.

Reporting to the Manager, Contracts, the Contract Specialist will be responsible for supporting Smile’s contracts team and ensuring business needs are met by effectively managing risk through the implementation of key processes and policies necessary for effective contract and procurement management within an established contract management framework. This role will help manage both internal and external relationships through the contract lifecycle - from supporting the RFP process to reviewing supplier and customer contracts and supporting customer/vendor contract negotiations.

This position will manage all Sales Operations tools and technologies, with a specialized focus on Salesforce and the tools that integrate with it, to support organizational revenue goals and objectives. This role will be the subject matter expert for all RevOps tools that drive and support revenue goals by streamlining processes, documenting procedures, optimizing workflows, and ensuring data integrity and accuracy which enable productivity and forecasting.

Reporting to Manager, Contracts, the Contract Specialist will be responsible for supporting Smile’s contracts team and ensuring business needs are met by effectively managing risk through the implementation of key processes and policies necessary for effective contract and procurement management within an established contract management framework. This role will help manage both internal and external relationships through the contract lifecycle, including preparing, reviewing, negotiating, and administering a wide range of commercial agreements.

The Senior Financial Analyst will be instrumental in delivering data-driven insights and financial guidance to drive innovation and scale our mission of transforming healthcare through technology. This role works closely with cross-functional teams including Revenue Operations, Sales, and Engineering to shape financial planning and influence key decisions that impact business performance.

As a Senior Performance Tester you will be responsible for the design, development and execution of performance test plans to ensure the scalability, responsiveness and reliability of our software systems. You will be working closely with stakeholders, development and infrastructure teams to identify project performance requirements, test data and environment considerations.

The QA Automation Tester will work with cross-functional teams to ensure the successful implementation of changes to the core product, collaborating with various stakeholders across a number of teams and levels. Responsibilities include identifying automated test cases, designing scalable test automation frameworks, and ensuring bugs are triaged and resolved in time.

The Web Designer develops and executes Smile Digital Health’s comprehensive digital marketing strategies and plans, including, but not limited to, SEO, PPC, cross-channel lead generation, and lead nurturing processes across web channels to align with Smile’s business goals, objectives and vision. Responsibilities include designing, creating, and updating web pages and email campaigns to enhance conversion optimization.