We are seeking a highly analytical, strategic, and operationally strong Support Operations Manager to serve as the right hand to the Manager of Support. This critical role is responsible for ensuring our global support team is running smoothly, efficiently, and with the right data-driven decisions to support a 24/7 operation. This person will play a pivotal role in workforce management, forecasting, scheduling, tooling, training, and performance reporting.
As Strategic Operations Manager, you will play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives across the organization. The ideal candidate is a strategic thinker, detail-oriented executor, and skilled collaborator passionate about delivering impactful outcomes.
The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. They will manage and develop a team of Success Operations Associates and Specialists tasked with fulfillment of retailer purchase orders, influencing merchant retention and expansion programs.
This role sits at the intersection of strategy and execution, working closely with all departments to optimize processes, improve efficiency, and support growth objectives. The ideal candidate brings experience in crypto, fintech, or high-growth startups and thrives in a fast paced, tech environment. Support the day-to-day intake, triage, and resolution of a wide variety of operations requests. Contribute to the development and upkeep of internal documentation .