Lead the global Support Operations team across business operations, data analytics, and operations program management. Partner with Support leadership to set, track, and deliver KPIs, OKRs, and strategic initiatives. Drive quarterly operating rhythms, including headcount, budget, & KPI attainment. Drive operational support and change management for high-priority business initiatives and RTB enhancements.
Reporting to the Director of Product Management, the Product Operations Specialist plays a crucial role in ensuring the smooth functioning of product development and operations within Experian Health. This involves coordinating teams, optimizing processes, and driving the delivery of products to market. The specialist is a liaison between different departments, facilitating communication, streamlining processes, and providing valuable insights to enhance product development and customer experience.
Responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes, to drive efficiency, quality, and agility in internal workflows and service delivery to end clients. This role will work cross-functionally with the Services, Human Resources, Finance, Technology, and Marketing & Sales teams to ensure processes are aligned with the strategic goals.
This role drives technical content operations and platform infrastructure to support the delivery of Vida’s clinical programs. You will own the systems, tools, cross-functional workflows and content management integrity of our telehealth content at scale. This role ensures high-quality management, delivery and enhancement of Vida’s content-rich clinical programs and interventions.
The Manager, Workforce Strategy for Merchant will be accountable for workforce planning and real-time execution related to our Merchant support experience. This role leads a cross-functional, hybrid team responsible for in-house and BPO operations, managing staffing, capacity, performance metrics, and issue resolution in real time. This role requires a strategic, business-minded leader.