Senior QA Analyst

The Senior QA Analyst will work with cross-functional teams to ensure the successful implementation of changes to the core product. The nature of the role requires day-to-day interaction and collaboration with various stakeholders across a number of teams and levels. Responsibilities: Identify test scenarios that are critical and repetitive and automate them, overseeing their execution and maintenance. Collaborate and lead in ensuring bugs are triaged and resolved in time, creating a culture of quality in the production teams you are part of. Develop and execute test plans on multiple projects concurrently, documenting results and working with teammates to identify root causes. Proactive in developing in-depth understanding of project(s) and customer context, objectives and use cases. Collaborate with project teammates to deliver high quality software that meets customer requirements. Develop strategies for continuous improvement of software and its quality, such as manual test plans, automated testing technologies, performance and load testing frameworks, etc. Work closely with customers and project teammates to ensure requirements are testable and the delivered solutions are coherent, consistent and complete. Contribute to project functions by attending standups and planning meetings, contributing to risk and hazard identification and analysis, identifying issues and working to resolve them. Understand the highly technical features and functionality of Smile Digital Health’s products in detail in order to plan for testing and other QA activities. Estimate, prioritize, plan and coordinate testing activities Mentor new team members and support QA Lead(s), as needed. Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized. Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability. Comply with the privacy, security and confidentiality policies. Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment