Own the end-to-end customer payments experience, defining quality across payment clarity, methods, timing, failures, and early-stage debt prevention.
Resolve complex payment and billing cases with precision and empathy, including escalations requiring cross-functional coordination.
Identify and drive fixes for recurring customer pain points in payment workflows and invoicing to eliminate systemic friction.
The company builds AI-native transaction infrastructure to reinvent how electricity is bought, sold and priced, aiming to bring transparency and fairness to the global energy market. It is a high-growth startup with a remote team culture, having raised a $75M Series B and positioned for international expansion.
Lead and develop a team of offshore bookkeepers to drive performance and continuous improvement.
Optimize core bookkeeping workflows like month-end close and payroll reconciliations for efficiency and accuracy.
Partner cross-functionally with Tax, Support, and Product to resolve issues and enhance the customer experience.
Heard is an all-in-one financial solution for therapists and mental health providers that combines software and human support to handle bookkeeping, taxes, payroll, and more. The company operates a remote team, including offshore members, focused on helping providers spend less time on business operations and more time with clients.
Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to deliver a premium, luxury-caliber service experience.
Partner with showroom leadership and sales teams to support an exceptional client experience and seamless order management.
Oversee service execution for large-scale, high-profile projects within the region, ensuring service-level expectations and timelines are met.
Waterworks is a luxury brand that designs and sells high-end fittings, fixtures, and hardware for baths and kitchens. It operates in a collaborative, creative environment that values team contributions and empowers associates with training and growth opportunities.
Monitor security platforms and lead incident response efforts to protect sensitive healthcare data in compliance with HIPAA regulations.
Analyze logs and network traffic, and help develop SIEM correlation rules and alerts to detect and respond to cybersecurity threats.
Participate in a 24/7 on-call rotation, collaborating with clinical, IT, and compliance teams to remediate vulnerabilities and document detailed incident actions.
Sentara Health is a not-for-profit integrated healthcare provider operating for over 131 years across Virginia and Northeastern North Carolina. It employs almost 30,000 people across hundreds of care sites, including 12 hospitals, a large health plan, and various outpatient services, priding itself on a diverse and inclusive workforce aligned with its mission to improve health.
Lead customer onboarding, activation, and success plans to maximize platform value and minimize churn.
Conduct business value analyses and deliver Executive Quarterly Business Reviews to demonstrate ROI and drive adoption.
Drive strategic Falcon Flex adoption and sales growth within a defined territory through consultative relationships.
CrowdStrike is a global leader in cybersecurity that provides an AI-native platform to stop breaches and protect organizations. It is a mission-driven company with a culture focused on innovation, customer commitment, and giving employees autonomy over their careers.
Maintain and support HR systems in partnership with vendors and internal stakeholders to ensure system functionality and data integrity.
Support organizational changes, system integrations, and data flows across platforms, collaborating with teams to ensure accuracy and continuity of data.
Develop ad hoc reports, document system processes, and contribute to HRIS projects and enhancements to support business needs and decision-making.
Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., operating over 650 locations in 38 states, including a luxury EV repair brand. The company, with a 25-year history, emphasizes a 'People First' culture and champions a vision of superior service driven by its team.
Provide policy and financial analysis on drinking water, wastewater, and storm water infrastructure financing, sustainability, and resilience.
Conduct data and statistical analyses, literature reviews, and support policy initiatives to assess impacts and improve processes.
Offer project management support, including supervising analyses, ensuring client satisfaction, and writing guidance documents and reports.
Cadmus provides advisory and implementation services to government and commercial clients, helping them achieve goals through digital solutions and domain expertise. It is a collaborative organization offering competitive compensation and benefits, focusing on professional growth and transformative impact.
Define and execute the global information security strategy aligned to business growth.
Own the end-to-end delivery and ongoing maintenance of ISO certification, leading all audits.
Ensure alignment with global compliance frameworks like SOC 2, GDPR, and the NIST Cybersecurity Framework.
Swap is the infrastructure behind modern agentic commerce, providing an AI-native platform that connects backend operations with a forward-thinking storefront experience for brands. The company is a high-growth technology firm building a culture that values clarity, creativity, and shared ownership as it redefines global commerce.
Own the global web roadmap for Genesys.com, aligning priorities to business goals and customer experience strategy.
Lead end-to-end web product management and operations from intake through ongoing optimization.
Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences.
Genesys transforms the customer experience landscape using empathy and AI-driven innovation. The company operates globally, emphasizing cross-functional collaboration and opportunities for leadership impact within enterprise initiatives.
Design, build, and operate the foundational cloud infrastructure on AWS, focusing on reliability, security, and cost optimization using tools like AWS CDK.
Establish observability with Datadog, manage on-call processes, and harden cloud security through IAM, networking, and compliance controls.
Partner with backend and platform engineers to improve developer experience, optimize databases and containers, and own cloud spend management.
Future is a digital personal training platform that makes world-class coaching accessible to help people unlock their potential through personalized workout plans and support. Since 2017, it has grown from a San Francisco startup into a leading fitness tech company, merging with Autograph and building a diverse, passionate team focused on scaling through technology and elite partnerships.