Sully.ai

You will own the architecture, development, and continuous improvement of Sully.ai’s NLP models powering the Receptionist and Assistant agents. Working cross‑functionally with Product, Clinical, and Reliability Engineering, you’ll translate clinical workflows into robust conversational AI solutions that meet HIPAA‑level security and compliance requirements.

Own the strategy, design, and execution of all platform integrations connecting Sully.ai's AI medical employees with major EHRs, partner APIs, and healthcare data standards. Build and scale a high-performing team, work closely with Product, Clinical, Security, and Customer Success, and ensure integrations are robust, secure, HIPAA compliant, and loved by customers.

We are seeking a Senior Software Engineer to architect and scale Sully.ai’s platform-level agentic AI systems within our Engineering Research team. This role combines full-stack engineering excellence with deep expertise in LLM-powered experiences. You’ll design, implement, and optimize core components across frontend, backend, and model integrations, while driving engineering direction in close collaboration with our co-founders.

This role involves owning day-to-day support for a key customer, handling approximately 50 tickets daily through various channels, meeting strict SLAs, and troubleshooting in Google Cloud and Firebase, operating during US East Coast hours with on-call responsiveness and upholding HIPAA-aligned practices.

We are seeking a Solutions Engineer to partner with our go-to-market teams and prospects, ensuring Sully.ai's technology is positioned for seamless integration at scale. This role will own identifying technical requirements, mapping system architectures, and ensuring successful connectivity across complex environments. By bridging customer needs with technical capabilities, the Solutions Engineer will play a critical role in scaling deployments and accelerating deal closures.

We are seeking a Senior Software Engineer to accelerate the development of Sully.ai’s Receptionist Agent, focusing on boosting auto-scheduling reliability, improving conversational flow, and ensuring seamless EHR sync across SMS and other channels. You’ll collaborate with product, design, and clinical experts to build features that remove friction for patients and providers while upholding the highest standards of engineering quality.

We are seeking a Product Manager to own Sully.ai’s customer-facing product roadmap. In this role you'll understand customer needs, translate feedback into a prioritized backlog, and drive delivery of features that create measurable impact. You will ensure that every release improves user experience and drives adoption at scale by partnering with customers, engineering, and design.

Own customer relationships and ensure Sully.ai delivers a transformative impact to healthcare partners. Guide customers through onboarding, drive product adoption, and proactively identify opportunities for growth. Be a trusted advisor to clients, ensuring they achieve measurable outcomes.

Own and grow relationships with Sully.ai's healthcare customers. This role is responsible for driving renewals, identifying expansion opportunities, and ensuring our customers maximize value from Sully.ai. You will serve as a trusted advisor to physicians and healthcare leaders, partnering with them to eliminate administrative burdens and transform how care is delivered.

Lead the productization of ML/LLM models in mission-critical healthcare contexts, owning the design and delivery of decision support systems that are reliable, explainable, and trusted by clinicians. Build and scale a team focused on inference pipelines, observability, and safety while ensuring measurable improvements in throughput, latency, and quality. As a technical leader, work cross-functionally to ensure AI-driven decision support delivers real-world clinical impact.

Serve as the technical quarterback post-sale, leading onboarding, adoption, and long-term expansion, while building the systems, processes, and playbooks that don’t yet exist. This role blends deep technical execution with customer-facing leadership, ensuring healthcare organizations not only adopt but scale successfully. You will translate complex healthcare workflows into scalable technical solutions and integrations.

In this role, you will architect, design, and implement agentic AI systems. You'll collaborate with the co-founders, build core components, and enhance existing systems, either independently or by leading other engineers, to elevate our product. This is a pivotal hands-on role shaping Sully.ai product capabilities.

As one of the first Product Leads, you will spearhead product innovation, drive rapid iteration, and ensure that our product remains the market leader in healthcare AI. You'll define and execute product strategy aligned with Sully.ai’s mission and growth objectives. You will lead the discovery, design, and delivery of cutting-edge features to solve healthcare challenges. You will also represent Sully.ai at industry events and conferences.

Own the strategy, design, and execution of all platform integrations that connect Sully.ai’s AI medical employees with major EHRs, partner APIs, and healthcare data standards. Build and scale a high-performing team, work closely with Product, Clinical, Security, and Customer Success, and ensure integrations are robust, secure, HIPAA compliant, and loved by customers.