The Technical Account Manager (TAM) role is customer-facing, proactive, and technical, responsible for driving success and satisfaction across Simpplr’s enterprise customers by blending deep technical expertise with strategic account management. The TAM ensures long-term value realization through proactive engagement, issue prevention, and ownership of escalations, acting as the customer’s Designated Technical Support Engineer.
As a Technical Account Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations.
As a Senior Technical Account Manager (TAM), you will serve as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients. You will guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance. You will partner closely with Client Success Managers, Solution Architects, Product, and Engineering to ensure that clients receive tailored, value-driven guidance throughout their lifecycle.
Play an integral role in post-sales client relationships, focusing on user adoption of the StackAdapt platform, campaign management, client retention, and account expansion. You will work closely with sales and support teams to maximize customers' campaign ROI, optimize campaigns, and develop unique solutions to ensure client satisfaction.