Your role as a Customer Success Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops.
As a Technical Account Manager, you’ll leverage your product and technical expertise to help strategic customers maximize their value from HONK’s products and services, partnering with Customer Success, Sales, and Operations teams to help clients feel confident with HONK implementations and build scalable solutions.
Act as a trusted advisor to strategic customers, helping them scale their Mesh usage and become long-term partners; drive customer outcomes, providing structured updates on performance, running strategic reviews, and helping customers showcase business results using Mesh. Serve as the primary post-sale point of contact during go-live and early post-go-live phases and partner with Solutions Architects to ensure technical implementations are optimized.
This is a strategic, high-impact technical leadership position where you’ll own the long-term technical success of some of the most innovative FinTech companies in the world. You will be a product expert in Plaid's offerings, owning many customer relationships simultaneously and stay up to date on Plaid's technological improvements and new product offerings. You’ll be the technical voice and advocate for your customers internally, helping to shape Plaid’s product direction.