Remote Account management Jobs • APIs

As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands. Own client renewals, retention and net retention targets for your customers. Be your customers’ main point of contact and trusted advisor at Braze. Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment. Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze.

We are hiring a Technical Account Manager to support partner onboarding to our Banking as a Service platform, focused on delivering an implementation experience from contract signature to go-live. You will be integral to building out the foundation for a high-impact function at Lead and will be a key partner to prospects and partners who are looking to integrate with Lead to use our banking-as-a-service products.

As a Technical Account Manager, you’ll be a trusted technical advisor to Airtable's most strategic Premium Support customers. You’ll guide solution design, give ongoing technical expertise, and ensure customers maximize the value of Airtable across their critical workflows. You’ll also own a select book of business, drive customer success metrics, and play a key role in shaping the future of our product.

Serve as the primary point of contact for key client accounts, building strong relationships. Handle onboarding of multiple clients simultaneously. Ensure AI-powered customer support solutions meet client needs, collaborating with internal teams to address issues. Communicate technical information and identify opportunities for upselling. Track key account metrics to drive improvements.

As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success.

Serve as the technical quarterback post-sale, leading onboarding, adoption, and long-term expansion, while building the systems, processes, and playbooks that don’t yet exist. This role blends deep technical execution with customer-facing leadership, ensuring healthcare organizations not only adopt but scale successfully. You will translate complex healthcare workflows into scalable technical solutions and integrations.