Ensure the success of our most strategic customer programs by leading technical programs with our Premium Support customers.
Be the primary interface between our key customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams.
Define success for our customer programs, including how we measure it, and how we get there.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses, equipping organizations with the tools to power navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of its flexibility, security and privacy compliance.
Drive successful enterprise onboardings by enabling client success on the Doppel platform, managing complex API/webhook integrations, and troubleshooting authentication issues.
Manage multiple parallel integration work streams by coordinating development, setting deadlines, and bridging communication between engineering and non-technical teams.
Own product adoption metrics by creating dashboards to track usage, documenting best practices, and proactively scaling customer limits.
Doppel is the first platform built to dismantle digital deception at scale, scanning billions of entities daily to uncover and disrupt phishing, impersonation, and online fraud with adaptive AI SOC agents and expert analysts. It is a fast-growing, mission-driven company backed by top-tier investors and trusted by major brands, fostering a culture of low ego, high ownership, and deep customer obsession.
Engage our self-service customer base in EMEA — uncover challenges, document workflows, and identify why customers stay or leave.
Stabilize a portfolio of high-potential legacy accounts that currently lack a dedicated point of contact.
Partner with Sales Ops and the Head of Department to refine CRM workflows and improve data hygiene.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.
Support the onboarding of new brand partners, translating their needs into technical and operational workflows.
Serve as the primary point of contact for European brand partners, building trust and managing strategic relationships.
Execute financial tasks and reporting under the direction of the US Finance Team.
Trove transforms returns, excess inventory, and non-new product into a growth engine for brands. They provide software and operational infrastructure for resale, trade-in, repair, and warranty claims, and they are a Certified B Corporation with offices in the U.S. and Europe.
Own 250+ DACH accounts, proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
Canto is a leader in digital asset management (DAM), empowering businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, their success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Manage revenue retention and renewal readiness across assigned accounts.
Identify expansion opportunities including new sites, capabilities, and services.
Lead structured customer business reviews and build strong multi-level customer relationships.
Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.
Manage the customer adoption lifecycle, including onboarding and turning customers into advocates.
Lead post-sales technical value-selling efforts and facilitate new feature adoption.
Own program and delivery management to drive timely and high impact customer outcomes.
Apollo GraphQL is revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. They build open-source tools and commercial services used by many thousands of developers in production.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings.
Coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement.
Generate and communicate monthly performance and support metric reports and analyze usage data and metrics to identify remedial actions required.
Varicent is transforming the Sales Performance Management (SPM) market, redefining how organizations achieve revenue success. Varicent's SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.
Partner with customers to turn desired business outcomes into actionable objectives.
Guide customers on GitLab platform best practices and use cases.
Act as the GitLab liaison for customer questions, issues, or escalations.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has over 50 million registered users.
Lead the design and implementation of key projects, delivering innovative solutions.
Collaborate with Product Managers to define project scope, timelines, and resources.
Mentor others and assist in hiring and onboarding new talent.
Prolific is building the human data infrastructure that's reshaping the landscape of AI development. They connect researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback.
Serve as the primary post-sale partner, building trusted, strategic relationships.
Lead onboarding and training, monitor account health, and deliver regular business reviews.
Identify process improvements, strengthen internal workflows, and influence customer success strategy
Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.
Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
Level AI is transforming how enterprises understand and engage with their customers. Their AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. At Level AI, they operate with urgency, ownership, and a deep customer-first mindset.
Write creative copy for interactive voice response scripts
Track and manage scope, schedule and costs for project implementation
TP is a global, digital business services company. They deliver advanced, digitally powered business services to streamline businesses meaningfully and sustainably. With over 500,000 employees speaking 300+ languages, they support communities, clients, and the environment.
Serve as the primary technical partner to SIs and technology partners.
Lead and support technical sales cycles, including solution design, demos, and hands-on POCs.
Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms.
Netomi is the leading agentic AI platform for enterprise customer experience, enabling agentic automation at scale across the entire customer journey. Backed by WndrCo, Y Combinator, and Index Ventures, they help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Manage annual pipeline by contacting customers before support expiration to assess experience.
Cold call customers with lapsed support to reactivate it.
Assist customers with licensing transfers and support ticket assistance.
Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.
Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.
Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.