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About the Role:
- Lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers.
- Translate business requirements into production-ready agent deployments that drive measurable impact.
- Partner with customers and internal teams to define success, execute builds, and influence the evolution of Level AI’s agentic platform.
In This Role, You Will:
- Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms).
- Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
- Translate customer needs into clear implementation plans and documentation.
Your Background:
- 5+ years in a technical customer-facing role.
- Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.
- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
Level AI
Level AI is transforming how enterprises understand and engage with their customers. Their AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. At Level AI, they operate with urgency, ownership, and a deep customer-first mindset.