Senior Staff AI-Native Software Engineer – Agentic Systems

About the Team:

• AI Engineering and Delivery is building the agentic AI and enterprise-scale search systems.
• They power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day.
• Build AI as foundational platform infrastructure prioritizing robustness, performance, safety, and real-world customer impact at scale.

Why join us:

• With 100B+ workflows and 6.5T transactions a year we are building the system that makes AI actually work inside the enterprise.
• You'd work across problem spaces at the frontier of what we do: Autonomous Enterprise, Omni-channel AI Resolution and AI Control Tower.
• You will build the substrate that connects all four: SENSE, DECIDE, ACT and GOVERN.

Qualifications:

• 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
• Hands-on depth designing, shipping, and operating agentic systems in production.
• Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.