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Mural Health
Mural Health
3 open remote positions
Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.
Salary Distribution
3 of 3 jobs
Open Positions
Lead and grow a high-performing Customer Success team with clear structure and goals. Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner. Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.
Customer Success
Account Management
Enterprise Sales
Process Design
Cross-functional Collaboration
Manage and track customer contracts and renewals, proactively identifying expansion opportunities. Prepare and issue proposals and quotations in partnership with Customer Success, Finance, and the commercial team. Lead all client contract communications, serving as a trusted advisor and ensuring accurate execution.
Contract Management
CRM
Communication
Project Management
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement. Build customer education and self-service resources, including a knowledge base, FAQs, and training materials. Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Customer Support
Operations Management
Knowledge Management
Data Analysis
Cross-functional Collaboration