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Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement. Build customer education and self-service resources, including a knowledge base, FAQs, and training materials. Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Customer Support
Operations Management
Knowledge Management
Data Analysis
Cross-functional Collaboration
Receive trial setup requests from CSMs and translate them into accurate system configurations in Mural Link. Perform detailed manual data entry across trial, country, site, and payment configurations with high precision. Use AI-assisted tools to streamline setup while verifying accuracy of final configurations.
Attention To Detail
Data Entry
AI Tools
Organization
Communication