Responsibilities:
- Project management including team leadership
- Compile specifications, requirements and other program specific documentation from the client
- Write creative copy for interactive voice response scripts
Qualifications:
- Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry
- 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry
- Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)
TP
TP is a global, digital business services company. They deliver advanced, digitally powered business services to streamline businesses meaningfully and sustainably. With over 500,000 employees speaking 300+ languages, they support communities, clients, and the environment.