As a Business Consultant (m/w/d), you are the expert for our product portfolio and ensure the successful integration of our extensive product range with our customers. You will be responsible for the planning and implementation of integration projects with our customers, and ensure that all steps are implemented efficiently and sustainably.
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As a Project and Transition Consultant within Professional Services BAU projects, you will handle operational projects by sizing, planning, and execution, preparing the organization for operational support, ensuring readiness, and validating operational standards prior to deployment.
This role has product management and delivery responsibility for the Healthcare Practice with a focus on payers for healthcare in the U.S. Responsible for thought leadership, ownership of the product roadmap, assistance with business development and delivery of research results and insights within your assigned practice area. Will work closely with Sales Leadership and the Consumer Insights team.
The Business Operations Account Servicing Associate is responsible for business processing functions, striving to optimize the customer experience and ensure compliance and business objectives are met. Throughout the post-enrollment customer life-cycle, they will provide support in driving process improvements, automation and standardization throughout the organization. This role will also monitor and analyze operational performance to provide visibility to senior management.
As the Service Design Specialist, you’ll be responsible for analyzing data and feedback, and systemize initiatives. You will provide support, build guides, processes and tools to develop solutions to ensure contractual KPIs are met and to support quality and improvement.