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• Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
• Communicate investigation progress with clients and ensure records are updated in the CRM system.
• Share best practices for the utilization and deployment of Varicent products.

Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
• Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
• Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy

Honeycomb is defining observability and raising expectations of what developer tools can do. They work with well-known companies and were named to Forbes’ America’s Best Startups of 2022 and 2023. The company has scaled past the 200-person mark and closed Series D funding.

• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.

AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.
• Tracking and coordinating technology deployments with our customers and partners on a global scale.

Arch Systems empowers discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. They work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.

• You’ll work directly with all users to ensure they can get the most value from the platform.
• The nature of the work is technical and requires an understanding of how to read API documentation.
• The role is perfect for strong team players that want to have impact across the company and with our customers.

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient — and they believe humility, kindness, and compassion are essential to their success.

• Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.

1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.

• Be able to provide excellent and timely communication (written and verbal) on assigned projects.
• Oversee end-to-end technical implementation processes across multiple product lines and client portfolios.
• Drive improvement and standardization initiatives across implementation processes and functions.

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems. They offer end-to-end revenue cycle solutions and a suite of point solutions to clients across the country and recognize that healthcare requires a human touch, and believe that every touch should be meaningful.

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth

Via is using technology to transform transportation around the world. With their suite of products, they aim to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education.

• Collaborate with internal and external partners to improve data quality, streamline concept development, and optimize workflows.
• Translate business needs into analysis by providing healthcare business knowledge with data, technical, and analytical expertise.
• Perform data analysis and ensure implementation meets client and business requirements, functioning as a consultant to translate information needs into specifications.

TREND Health Partners is a tech-enabled payment integrity company facilitating collaboration between payers and providers to reduce waste and improve healthcare access. It is a dynamic and growing organization that promotes a collaborative and innovative work environment.

• Assess and document clinical workflows to support process improvement.
• Translate clinical requirements into detailed technical specifications.
• Design, develop, test, and maintain Cerner Command Language (CCL) scripts.

Cayuse Civil Services, LLC delivers solutions to complex problems. They foster technical solutions, promote teamwork, and prioritize quality in deliverables.

• Manage and exceed Support KPI’s and critical Technical Support Metrics.
• Lead efforts to hire, develop, and build a technical team.
• Drive daily incident management success from detection to resolution.

ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.

Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.

• Serve as a trusted problem-solver for complex issues.
• Help identify patterns and risks across the client base.
• Actively elevate the effectiveness of our support organization.

Wipfli delivers proactive, consultative support to our Sage Intacct clients. While it eventually aligns to a primary Wipfli industry, preferably Construction & Real Estate (CRE), they will take ownership of CRE from a Client Success perspective.

• Serves as direct contact between partner, PM, PMO office, Sales, Sales Operations and clients to coordinate all business requirements.
• Works with Project Manager and Client Experience stocking team to manage product needs, availability and delivery.
• Manages all aspects of the product delivery including tracking, scheduling deliveries and managing returns back to partner warehouse.

Connection calms the confusion of IT by guiding the connection between people and technology. The team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.

• Collaborate with the data modeling team to gather detailed data and reporting requirements.
• Document source-to-target transformation rules in Excel.
• Analyze source systems and datasets using SQL to understand structure, content, and quality.

Lovelytics helps complex enterprises modernize their data and put AI to work in Media & Entertainment, Manufacturing, Retail & CPG, Healthcare & Life Sciences, and Financial Services. They've grown from 50 to 500+ people in three years, which has allowed them to keep the technical depth and low-ego culture.

• Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
• Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
• Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.

Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.

• Configures the Origami platform to meet client requirements.
• Designs and builds data conversion mappings and resolves exceptions.
• Coordinates data conversion related activities with client and third parties.

Origami Risk delivers single-platform SaaS solutions that help organizations navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans, Origami continues to add innovative product offerings for managing risk and facilitating compliance. Origami Risk is an equal opportunity employer committed to creating an inclusive and equitable environment for all employees.