Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings.
Coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement.
Generate and communicate monthly performance and support metric reports and analyze usage data and metrics to identify remedial actions required.
Varicent is transforming the Sales Performance Management (SPM) market, redefining how organizations achieve revenue success. Varicent's SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.
Perform deep technical investigations and solve complex issues reported by customers.
Take end-to-end ownership of customer cases, including initial troubleshooting and resolution.
Provide troubleshooting support to customers via multiple channels in a 24x7 environment.
Nexla, built with AI, is the leading Integration platform for AI and takes a metadata driven approach to converge diverse integrations. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.
Collaborate with cross-functional teams to design, implement, and maintain software solutions.
Develop new software features and maintain high-quality code through testing and debugging.
Support CI/CD processes for stability and efficiency, and explore emerging technologies.
SHI International Corp. has helped organizations change the world through technology since 1989. Today, they are a $16 billion global provider of IT solutions and services that employs 7,000 employees, committed to diversity and professional growth.
Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Collaborate with internal and external partners to improve data quality, streamline concept development, and optimize workflows.
Translate business needs into analysis by providing healthcare business knowledge with data, technical, and analytical expertise.
Perform data analysis and ensure implementation meets client and business requirements, functioning as a consultant to translate information needs into specifications.
TREND Health Partners is a tech-enabled payment integrity company facilitating collaboration between payers and providers to reduce waste and improve healthcare access. It is a dynamic and growing organization that promotes a collaborative and innovative work environment.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
You’ll work directly with all users to ensure they can get the most value from the platform.
The nature of the work is technical and requires an understanding of how to read API documentation.
The role is perfect for strong team players that want to have impact across the company and with our customers.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient — and they believe humility, kindness, and compassion are essential to their success.
Configures the Origami platform to meet client requirements.
Designs and builds data conversion mappings and resolves exceptions.
Coordinates data conversion related activities with client and third parties.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans, Origami continues to add innovative product offerings for managing risk and facilitating compliance. Origami Risk is an equal opportunity employer committed to creating an inclusive and equitable environment for all employees.