Responsibilities:

  • Serve as the first point of contact for customers, responding to technical and functional support requests.
  • Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs and platform integrations.
  • Maintain and improve internal and external knowledge bases and troubleshooting guides.

Requirements:

  • 5+ years of experience in technical support, solutions engineering, or software engineering roles.
  • Strong understanding of web technologies, APIs, REST architecture, and cloud-based systems.
  • Comfortable working independently in a remote, distributed, and global team setup.

Benefits:

  • Competitive compensation package including base salary and equity.
  • Flexible paid time off and year-end break.
  • Health, dental, and vision insurance coverage for employees and dependents.

Jobgether

Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.

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