Multi-Vendor Triage & Translation:
- Participate in triage calls involving clients and 3rd-party vendors.
- Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner.
- Direct the resolution path accordingly.
Investigation and Analysis:
- Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs.
- Use SQL (or similar tools) to pull information from databases, and add technical context to your tickets.
- Familiarity with JQL (Jira) and NRQL (New Relic) is a plus.
Mindset:
- Proactive, organized, and analytical.
- Take ownership of follow-ups, close the loop after meetings.
- Exercise good judgment about when to escalate versus dig deeper yourself.
Sureify
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.