As a WFM Systems Administrator, you’ll configure, optimize, and scale Workforce Management (WFM) systems to deliver a seamless agent and member experience across Chime’s outsourced contact centers. You’ll collaborate closely with cross-functional teams to drive performance, forecasting accuracy, and systemic scalability. This role focuses on continual improvement, automation, and technical evolution within Chime’s Operations Member Experience (OMX) team.
As a Technical Support Analyst, you’ll be on the front lines for marketers, resolving critical data problems. Your work ensures Improvado's platform delivers accurate, actionable insights—directly impacting client success and product evolution. You will solve complex data challenges and engage & empower customers.
In this role, you’ll support Degreed's clients by investigating and resolving complex technical issues across integrations, authentication, and platform functionality. You’ll be a go-to partner for diagnosing root causes, identifying patterns, and contributing to long-term product improvements. It’s about connecting systems, solving real client problems, and navigating ambiguity with clarity and ownership.
Lead the IT Engineering function, with responsibility for both existing and green-field corporate technology, manage a global team of IT engineers, administrators, and support staff, as well as being a significant hands-on contributor. Implement, maintain, and extend corporate applications for productivity, security, and connectivity, including line-of-business systems owned by cross-functional peers.
Join our team supporting a large, complex government agency where your expertise will help drive mission-critical service delivery and platform innovation. As a key member of our multi-discipline team, you will engage in full lifecycle ServiceNow administration, configuration, and development—delivering secure, scalable solutions that meet evolving business needs.
We are looking for an experienced Senior Genesys Cloud CX Consultant to lead the design, implementation, and support of cloud contact center solutions. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.
We’re looking for several IT Business Analysts to join our expanding Product team. These roles are pivotal to a major new agency partnership and will sit across core product areas including Account-Based Ticketing, Payments, and Agency Portals. You’ll work at the intersection of discovery and delivery, collaborating with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into scalable, user-focused solutions.
As an Associate Technical Account Manager, you will integrate TrustArc products, supporting clients and developing relationships to grow the business. Identifying areas for improvement and improving client satisfaction is key. Strong detail orientation, client management experience, data analysis, organizational, troubleshooting skills, and web architecture knowledge are required.
Lead the practice and define the technical vision for food management systems, designing end-to-end solutions that support business objectives. Collaborate with engineering, product, and business teams to define architecture, guide implementation, and ensure the design and development of scalable, secure, and high-performing systems. Ensure solution is implemented as per vendors best practices and compliant with Sodexo guidelines.
You will be responsible for owning and optimizing our support platforms including Zendesk, Talkdesk, and middleware tools to drive operational efficiency, create innovative solutions to enhance the Member and Provider experience, and ensure platform stability at scale. You’ll work cross-functionally across Spring Health to design and implement scalable workflows, automation, and governance models that support the needs of our rapidly evolving organization.