Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Own end-to-end migrations of complex enterprise documentation into a modern platform.
Develop Python-based automation to parse and transform diverse content formats.
Build reusable tooling and processes to scale migration efforts.
The company provides a modern documentation platform for enterprises. It is a distributed, international team with a focus on innovation and customer success.
Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. With a team of 50, they've scaled to $80M in ARR and are backed by Y Combinator and other leading investors.
Monitor and maintain the health of fulfillment operations platform during off-hours, responding to production alerts and resolving issues.
Investigate incidents across logs, databases, APIs, and code to determine root cause and document findings.
Develop and maintain small Python scripts and automation tools, and support low-risk enhancements and bug fixes.
Hungryroot uses AI to build a consumer-centric food and wellness company, acting as a personal assistant for healthy living. We are a distributed team of top talent across 28+ U.S. states with a remote-first culture emphasizing collaboration, team-building, and flexibility.
Build and deploy AI-powered solutions using LLMs and automation frameworks across business and engineering teams.
Support model evaluation and cost visibility for AI/LLM spend and tooling.
Maintain agent infrastructure and deliver training and enablement to improve AI fluency across the organization.
ClickHouse is a real-time analytics and data warehousing platform that also handles observability and AI workloads. The company has over 4,000 customers and is rapidly growing, with a culture of ownership and innovation.
Act as the technical bridge between product and customer setups, translating business requirements into production-ready implementations.
Lead end-to-end rollouts of AI assistant configurations in production, including workflows, logic, data flows, prompts, and guardrails.
Implement integrations with third-party systems via APIs and webhooks, covering CRMs, calendars, ticketing, payments, and common auth patterns.
This company builds AI phone assistants for small and medium-sized businesses. The team is lean (~50 people) and growing rapidly with a strong engineering culture and a proprietary orchestration layer built in-house.
Serve as an Epicor ERP subject matter expert, designing and implementing scalable solutions.
Optimize integrations, BAQs, BPMs, and workflows to improve business operations.
Collaborate with stakeholders to translate requirements into technical designs and configurations.
We are a tech recruitment platform using AI to match top candidates with innovative companies, streamlining the hiring process for both job seekers and employers. Our culture is collaborative, values diverse perspectives, and focuses on professional development and continuous learning.
Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better, disrupting traditional employment barriers by connecting ambitious talent to flexible opportunities with trusted brands.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Partner with business stakeholders to gather and refine functional and technical requirements.
Analyze system usage and performance trends to recommend optimizations.
Coordinate user acceptance testing and validate implemented solutions.
Cotiviti is a healthcare analytics and technology company that helps improve healthcare outcomes. It offers a comprehensive benefits package and fosters a remote-first culture with a focus on collaboration and innovation.