Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred specializes in staffing marketing, creative, and technology roles, offering talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by connecting ambitious talent to flexible opportunities with trusted brands.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Manage the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team.
Ensure projects are executed efficiently and timelines and deliverables are consistently met.
Serve as the first line of coordination and support for the T.I.S. team, escalating concerns and removing blockers.
CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint.
Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
Collaborating with internal teams to resolve escalated cases.
Documenting solutions for knowledge sharing.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.
Support merchants during integration with Noda’s payment solutions.
Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems.
Diagnose incidents, identify root causes, and coordinate resolutions with internal teams.
Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection by transforming virtual intimacy. Their international team of 1000+ professionals and digital nomads works all over the world.
Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules.
Translate business requirements into functional and technical solution designs.
Configure, customize, and deploy Dynamics 365 Finance and CRM solutions.
iCIMS is a software company. They provide talent acquisition solutions to businesses of all sizes, helping them manage the entire hiring process from sourcing to onboarding.