Proactively manage and respond to support tickets.
Understand, interpret, reproduce, and diagnose customer problems.
Firstup's mission is to improve the employee experience. With over 17 million employees served daily across 40 of the Fortune 100 companies, they are experts in workforce communications and technology, aiming to make work better for every worker.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls.
Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.
StackBlitz is behind WebContainers, the technology that runs Node.js in the browser. They're a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development, with over a million developers using their blazing-fast online IDE every month.
Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are built on trust, transparency, and creativity, empowering teams to design, launch, and optimize for the web without barriers.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Deliver consistently exceptional customer experiences to every Webflow user.
Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira.
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
Webflow is building the world’s leading AI-native Digital Experience Platform, and they're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. They empower teams to design, launch, and optimize for the web without barriers.
Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.
Provide frontline support to customers via chat, email, zoom, and phone
Troubleshoot and resolve common product, configuration, and usage issues
Escalate complex or unresolved issues to L2/L3 teams with complete context
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Carry out deep investigations into users' issues to provide bug localization for our developers.
Provide technical support via email, internal Slack channels, and other channels.
Contribute to product development based on the customers' common problems and needs.
JetBrains creates B2B products intended to help developer productivity engineers deliver a better development experience across their organization. The company offers a suite of tools and technologies to empower developers and teams.
Efficiently manage and resolve a high volume of technical support tickets.
Provide friendly, professional customer service while troubleshooting issues.
Collaborate with internal teams to escalate and resolve complex technical issues.
12twenty is a platform that connects employers with early career professionals from top schools. They offer a competitive salary and stock options, and foster a culture of innovation and collaboration.
Respond to customer support requests via multiple channels.
Diagnose and resolve common issues, communicating findings to customers.
Escalate complex issues with clear documentation and context.
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.