Support Engineer

Responsibilities:

• Triage and resolve inbound technical tickets in our support system, following SLAs and internal escalation paths
• Troubleshoot issues end-to-end: reproduce problems, ask great clarifying questions, gather details, review logs/traces/metrics, and document findings clearly
• Escalate effectively to Engineering with high-quality context

Required Skills:

• Strong troubleshooting fundamentals and curiosity: you enjoy debugging, forming hypotheses, and learning how systems work.
• Strong written communication: you can write crisp customer updates and clear internal notes.
• Organized and dependable: you can juggle multiple tickets, follow through, and keep stakeholders informed.

Nice-to-haves:

• Experience with APIs (HTTP basics, JSON), webhooks, and tools like Postman/curl.
• Familiarity with auth concepts (SSO/SAML, OAuth/OIDC) or a desire to learn.
• Basic SQL skills.