Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Efficiently manage and resolve a high volume of technical support tickets.
Provide friendly, professional customer service while troubleshooting issues.
Collaborate with internal teams to escalate and resolve complex technical issues.
12twenty is a platform that connects employers with early career professionals from top schools. They offer a competitive salary and stock options, and foster a culture of innovation and collaboration.
Serve as the escalation point for advanced technical issues, including those involving ERP integrations, APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Ensure processes are mature, well documented and easy to use.
Owner.com is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies and is scaling to keep pace with customer growth.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
Clearly explain complex solutions to customers and document them for future use.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Proactively manage and respond to support tickets.
Understand, interpret, reproduce, and diagnose customer problems.
Firstup's mission is to improve the employee experience. With over 17 million employees served daily across 40 of the Fortune 100 companies, they are experts in workforce communications and technology, aiming to make work better for every worker.
Be the first line of support AssemblyAI's customers.
Serve as the "product expert".
Be the liaison between the customer and our engineering teams.
AssemblyAI is at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding. They have over 200,000 developers and 5,000 paying customers and are a remote team of startup veterans and AI researchers looking to build one of the next great AI companies.
Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues.
Improve Support Process Efficiency through auditing escalation workflows and implementing improvements.
Drive Cross-Functional Root Cause Analysis by collaborating with Support, Product, and Engineering teams.
Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary technical support contact for customers, triaging and resolving tickets.
Create and refine product rules to address customer issues and drive incremental improvements.
Monitor product performance using Hex, SQL, and internal dashboards, identifying trends.
Spade's API takes raw, messy transactions and returns clean, structured records linked to verified businesses. They are a fast growing, Series A company backed by top tier investors, passionate about building exceptional products for their growing customer base. They value empathy, curiosity, and passion.
Handle customer support inquiries, including advanced technical issues requiring deeper analysis
Review logs, metadata, and internal dashboards to diagnose complex problems
Replicate customer-reported issues in sandbox environments
Adaptive is a rapidly growing vertical AI company of 40, building an AI-native ERP for real estate and construction. They have grown rapidly to over 600 customers and have raised $26m from Emergence, a16z, and other top funds - they have built a culture rooted in collaboration, execution, and experience!
Monitor incidents to ensure Service Level Agreement are respected.
Document and report unresolved issues to Customers and follow up on them with professionalism.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. It's a place where people are fearlessly committed, connected, high on integrity, and low on ego.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Engage with customers to ensure their success in their automation journey leverage of the Torq solution.
Torq offers agentic AI security solutions. They have $70M in Series C funding, with 200% employee growth, and 300% revenue growth in 2024, making them one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.