Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Monitor incidents to ensure Service Level Agreement are respected.
Document and report unresolved issues to Customers and follow up on them with professionalism.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. It's a place where people are fearlessly committed, connected, high on integrity, and low on ego.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Learn technical skills required to resolve customer support cases/requests.
Learn team structure and deliver assigned items in established timelines.
Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems and automated workflows to optimize processes and improve revenue cycle efficiency.
Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Become a Subject Matter Expert on all Turnitin Assessment Products and services.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.
Use technical expertise and customer service skills to resolve questions for online merchants
Communicate clearly in writing to both technical and non-technical people
Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering
Recharge is the subscription platform for innovative brands, committed to building the future of commerce around customer retention. They are known for product innovation and focus on ease of use, with over 20,000 brands globally.
Handle incoming technical support customer requests escalated by front-line support.
Serve as a customer care agent for an assigned customer base or product area.
Research and troubleshoot customer requests, analyze needs and determine problem source.
Cox Automotive is committed to stellar experiences for drivers and dealers alike, transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology. At Cox Automotive, employees enjoy the people-centered atmosphere that is central to life at Cox.
Deliver consistently exceptional customer experiences to every Webflow user.
Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira.
Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
Webflow is building the world’s leading AI-native Digital Experience Platform, and they're doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. They empower teams to design, launch, and optimize for the web without barriers.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Serve as the primary technical support contact for customers, triaging and resolving tickets.
Create and refine product rules to address customer issues and drive incremental improvements.
Monitor product performance using Hex, SQL, and internal dashboards, identifying trends.
Spade's API takes raw, messy transactions and returns clean, structured records linked to verified businesses. They are a fast growing, Series A company backed by top tier investors, passionate about building exceptional products for their growing customer base. They value empathy, curiosity, and passion.
Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Provide client support and issue resolution via E-mail, telephone, and other electronic medium.
Create, manage, and resolve support tickets raised against technical issues within agreed time limits.
Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
TELUS Agriculture & Consumer Goods delivers data insights and technology solutions that empower and connect producers to their consumers. They aim to improve the quality, safety and sustainability of our food and consumer goods globally. Their team members are enthusiastic, innovative, passionate, and energetic.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Serve as the escalation point for advanced technical issues, including those involving ERP integrations, APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls.
Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context.
Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.
StackBlitz is behind WebContainers, the technology that runs Node.js in the browser. They're a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development, with over a million developers using their blazing-fast online IDE every month.
The primary technical resource responsible for the successful installation of a customer solution.
Review orders for technical accuracy and assist the Project Manager in verifying the customer site readiness.
Troubleshoot and resolve technical issues as they occur and maintain ownership of escalated issues.
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NICE is known as an innovation powerhouse that excels in AI, cloud and digital, with over 8,500 employees across 30+ countries.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.