Serve as the primary technical support contact for customers, triaging and resolving tickets while escalating complex issues to Engineering and Data teams as needed
Create and refine product rules to address customer issues and drive incremental improvements, working both independently and with contractor resources
Monitor product performance using Hex, SQL, and internal dashboards, identifying trends and surfacing insights to Data, Product, and Engineering teams for larger improvements

What experience, skills, and qualifications are necessary:

2+ years in a customer support role, supporting a technical product
Strong customer service orientation with excellent written and verbal communication skills
Ability to triage, prioritize, and solve technical problems independently

Spade

Spade's API takes raw, messy transactions and returns clean, structured records linked to verified businesses. They are a fast growing, Series A company backed by top tier investors, passionate about building exceptional products for their growing customer base. They value empathy, curiosity, and passion.

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