Technical Product Support

Spade

Remote regions

US

Salary range

$90,000–$100,000/yr

Benefits

Unlimited PTO

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What will you do:

  • Serve as the primary technical support contact for customers, triaging and resolving tickets while escalating complex issues to Engineering and Data teams as needed
  • Create and refine product rules to address customer issues and drive incremental improvements, working both independently and with contractor resources
  • Monitor product performance using Hex, SQL, and internal dashboards, identifying trends and surfacing insights to Data, Product, and Engineering teams for larger improvements

What experience, skills, and qualifications are necessary:

  • 2+ years in a customer support role, supporting a technical product
  • Strong customer service orientation with excellent written and verbal communication skills
  • Ability to triage, prioritize, and solve technical problems independently

Spade

Spade's API takes raw, messy transactions and returns clean, structured records linked to verified businesses. They are a fast growing, Series A company backed by top tier investors, passionate about building exceptional products for their growing customer base. They value empathy, curiosity, and passion.

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