Similar Jobs
See allCustomer Support Representative
AppDirect
Global
Zendesk
Jira
Customer Support Specialist
AllTrails
US
Zendesk
Jira
Support Lead
Revenue Vessel
US
CRM
SaaS
Logistics
Technical Product Support
Spade
US
SQL
Excel
Data Analysis
Customer Support Representative
WeTravel
Global
Customer Support
SaaS
Intercom
Customer Support & Relationship Building:
- Serve as a primary point of contact for Version2 customer support inquiries.
- Build trusted relationships with customers by clearly explaining issues.
- Troubleshoot customer-reported issues, including data discrepancies.
Internal Collaboration & Operations:
- Partner closely with Customer Success Managers and the Operations team.
- Identify potential product bugs, data issues, or technical gaps.
- Collaborate cross-functionally to resolve issues efficiently.
Support Tooling & Knowledge Management:
- Own and continuously improve our support tooling (HelpScout).
- Identify, create, and maintain knowledge base articles.
- Analyze support trends to surface insights.
Breezy
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.